Refund Policy

Last updated May 03, 2022

Important Notice: This refund policy only applies for any merch sold through www.svgportal.com. This policy does not apply for any "Digital items" sold by www.svgportal.com. Due to the nature of digital items we do not offer refunds for them. But we do our best to help you. You can refer our FAQ for more details on how to get help with "Digital Items".

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the given address by our officials. Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service email [email protected] to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at [email protected]